Help & Support
النسخة العربيةNeed help with Postaty? Our support team can help with any question about your account, connecting your pages or using the platform.
Contact us
- support@postaty.app
- Reply time
- We reply within 1–2 business days.
- Company
- Egypt Online for software, services and E-commerce
- Address
- 73 Abou Dawoud Al Zaheri st., third floor, Makram Abeid, Nasr City, Cairo, Egypt
To help us help you faster: write from the email registered on your account, and include the brand or page name and a screenshot if possible.
Frequently asked questions
How do I connect a Facebook Page or Instagram account?
On the Postaty website: Settings → Brand voice → "Connect Facebook & Instagram", log in with Facebook and choose the Page to connect. The Instagram account must be a Business/Creator account linked to that Facebook Page to appear. Each brand connects one Page and one Instagram account.
How do I delete my account or data?
Log in → Settings → "Account" → "Delete workspace" (workspace owner) or "Delete my account" (team members); deletion is immediate after confirming your password. All other options (from Facebook or by email) are on the Data Deletion Instructions page. Data Deletion Instructions
Where is my subscription managed?
Your subscription and plan changes are handled from your account on the Postaty website (postaty.app), under Settings. The app only shows your plan name, status and usage.
I forgot my password. What should I do?
On the login page tap "Forgot password?" and enter your email; you will receive a link to set a new password.